FAQ

Help Center - Frequently Asked Questions (FAQ)

Find answers to frequently asked questions about our products, services and more. If you have a question that isn’t answered here, feel free to contact us.

Popular Questions

Browse frequently asked questions that many of our customers have. These questions cover a variety of topics, helping you find quick answers to common queries.

We offer several shipping methods tailored to customers in Poland. Our standard shipping usually takes 2-4 business days, and express shipping options are also available for faster delivery. We are committed to ensuring that your orders arrive quickly and safely. For a comprehensive overview of our shipping methods and estimated delivery times, visit our shipping information page.

We want you to be completely happy with your purchase. If you are not happy with your order, our hassle-free returns policy allows you to return items within 14 days of receiving them. Simply contact our customer service team to initiate the return process. However, please note that items must be in their original condition and packaging. For more information on our returns policy and how to initiate a return, visit our returns and exchanges information page.

Yes, our free shipping offer also applies to returns. If you need to return an item, we will provide you with a prepaid return label for your convenience. Our goal is to make the returns process as hassle-free as possible for you. For more information on initiating a return using our free shipping return label, please see our Returns & Exchanges information page.

Purchasing a gift card is easy! Simply visit our website and go to the “Gift Cards” section. Select the desired face value and quantity, then add the gift card to your cart. During checkout, you can provide the recipient’s email address for electronic delivery, or you can choose to have the gift card sent by post. Gift cards make great gifts, allowing your loved ones to choose their favorite items from our collection.

We occasionally offer special promotions and coupon codes to provide additional value to our customers. To apply a coupon code, simply enter it during the checkout process in the designated field. Please note that coupon codes are case sensitive and may have expiration dates. Some promotions may have specific terms and conditions, such as minimum order requirements or exclusions.

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Delivery & discounts

Yes, we regularly offer sales and special promotions on our website. These sales give you the opportunity to benefit from reduced prices on selected products from our collection. To stay up to date with our ongoing sales and upcoming promotions, we recommend subscribing to our newsletter. You will receive up-to-date notifications about exclusive offers, allowing you to make the most of your shopping experience. Follow our sales and save on your favorite products!

We are constantly expanding our reach, but to find out if we have a retailer in your country, visit our Store Locator page. This tool will help you locate the nearest authorized retailers where you can find our products. If you do not currently find a retailer in your country, you can still shop directly on our website and take advantage of our wide range of products and convenient online shopping.

If you haven’t found the information you need in our FAQs, don’t worry! Our dedicated customer service team are here to help. Contact us by email at contact@blooma-skin.co.uk, or you can call our customer service number. We are committed to ensuring that all your queries are resolved quickly and efficiently. Your satisfaction is our priority, and we are here to help in any way we can.

Of course, we offer international shipping to various countries. While we provide this service to many locations, please check our shipping information page for a list of countries we currently ship to. If your country is listed, you can select your preferred shipping option during the checkout process. We are excited to make our products available to customers around the world and provide a seamless shopping experience, regardless of your location.

Once your order is confirmed, we carefully select the most suitable shipping method based on your preferences and location. You will receive an email notification with tracking information as soon as your package has been shipped. This tracking number allows you to monitor the progress of your shipment and estimate the estimated delivery date. If you have any questions about the shipping method or tracking details, please contact our customer service team and they will be happy to help you.

For a more accurate assessment, please refer to the tracking information provided in your shipping confirmation email. This will provide you with updates on the current location of your package and the estimated delivery date. If you have any concerns about the status of your delivery, please do not hesitate to contact our customer service team for assistance.